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You already know the importance of Active Listening, Validating Concerns, Managing Expectations, and Problem Solving, but do you know about the “Secret Sauce”? The “Secret Sauce” is the ability to know what is really going on under the surface. It is the VALUES conversation. You have had the VALUES conversation many, many times. Each time you hear “It is the principle of the thing!” or “It just isn’t right…” or “I am willing to go all the way to resolve this” or “Your will hear from my lawyer!”, a VALUES conversation was happening.

So, what can you do? Learn “How to Negotiate with Devil” while maintaining your values, integrity, and honor. You will learn how to:
– Recognize the Values Conversation
– Determine what the argument is REALLY about
– Artfully negotiate a lasting resolution
– Laugh (at least once)

About Carol
“Back in 2002, I was trying to figure out what I wanted to do. How to spend the next several decades of my professional life. I thought a lot about what I could do. Practice employment law? Maybe. Try to find a job that would allow me to mediate full time? After a few years of doing a mixture of training, mediating, speaking, and consulting, I started Conflict Management Strategies Inc, a company emphasizing training, facilitation, mediation, and consulting on conflict resolution in the workplace”

Carol is a workplace conflict expert, speaker, mediator, attorney, coach and professional trainer.


When: May 20, 2021

Time: 12:00 – 1:00 pm

Register Here!

For more information, contact: Robin Houde | 360.754.6320